Privacy Policy

At Ahmed Heating Plumbing & Handyman, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Data Protection Act 2018 and other relevant UK privacy laws. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you provide when you interact with us, including:

  • Contact Information: Name, email address, phone number, and postal address.
  • Service Details: Information related to the services you request, such as plumbing or heating requirements.
  • Payment Information: Details necessary to process payments, including payment method and billing information.
  • Technical Data: Information about your device, browser, IP address, and usage patterns when visiting our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To perform the services you request, including plumbing, heating, and handyman services.
  • Communication: To contact you regarding service updates, quotes, appointments, or other inquiries related to our services.
  • Billing and Payments: To process payments and send invoices for services rendered.
  • Customer Support: To resolve any issues or answer questions you may have about our services.
  • Marketing: With your consent, we may send you promotional offers, updates, or information about new services. You can opt-out of these communications at any time.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party providers who assist in the delivery of our services, such as payment processors and booking systems. These parties are bound by confidentiality agreements and are required to handle your data securely.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights and interests.

4. Security of Your Information

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: We use secure encryption technology to protect your data during transmission.
  • Access Controls: Only authorized personnel have access to your data, and they are trained to handle it with confidentiality.
  • Regular Audits: We conduct regular security audits to ensure the protection of your data.

5. Your Rights

As a data subject, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You can request that we correct any inaccuracies in the data we hold about you.
  • Erasure: You can ask us to delete your personal data under certain circumstances.
  • Objection: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing.
  • Data Portability: You may request that we provide your data in a machine-readable format, or transfer it to another provider.

To exercise any of these rights, please contact us using the details provided below.

6. Retention of Your Information

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once it is no longer needed, we will securely delete or anonymize your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device that allow us to track site activity and personalize your experience. You can control cookie settings through your browser, and you can choose to disable them if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you if there are any significant changes to how we process your data.

10. Contact Us

If you have any questions or concerns about our privacy practices or wish to exercise any of your rights, please contact us:

We are committed to ensuring that your privacy is protected, and we will do everything in our power to safeguard your personal data. Thank you for trusting Ahmed Heating Plumbing & Handyman.

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